SHOP IS CLOSED UNTIL 3RD MARCH SO NO ORDERS WILL BE SENT UNTIL THEN. SORRY!!

Delivery & Returns

Delivery :

Your order will be sent out within 3 working days after payment received.

If its not in stock it could take up to 10 working days for it to be made and sent out. If this is the case you will be notified ASAP.

All shipping will be handled by Royal Mail Signed for. The estimated delivery time is about 3-5 working days to Europe and 5-7 working days to the USA, Canada, Australia or the rest of the world.

If you have special shipping instructions, please contact me before ordering so that the price can be adjusted.

UK Signed For :

Small Pieces - £4.50 and delivers in 3 to 5 working days including processing time.

Large Pieces - £6.80 and delivers in 3 to 5 working days including processing time.

EU Tracked & Signed For :

Small Pieces - £10.70 and delivers in 5 to 7 working days including processing time.

Large Pieces - £12.80 and delivers in 5 to 7 working days including processing time.

International Tracked & Signed For :

SmallPieces - £13.50 and delivers in 5 to 7 working days including processing time.

Large Pieces - £15.80 and delivers in 5 to 7 working days including processing time.

‘Signed For’ postage requires a signature upon delivery. If no one is available to sign, a calling card will be left for the delivery to be re-arranged.

Orders over £50:

If the value of the items in your cart is over £50 and you live in the UK, you will automatically be eligible for free delivery.

Returns :

You can return the items for a full refund of the cost of the product or an exchange within 14 days from the day the parcel is dispatched.

Please contact hello@kalicrame.com for our returns address and process.

The item(s) must be unused and packaged safely.

The customer is responsible for covering the cost of return postage. Please note that we cannot be held responsible for any returns that go missing in the post and therefore we suggest that you choose a tracked or signed for service.

Once we have received your returned items back with us, your refund will be processed within 7 working days and we will email you to confirm your refund has been processed.